Deliver Customer Service That Exceeds Expectations
Zoho Service Plus is a unified customer service management platform that helps businesses provide unparalleled customer support by focusing on the most vital components of good customer service.
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Offer Consistent Support Across All Channels
Messaging Apps
Connect with customers on their preferred messaging platforms for quick, convenient support.
Social Media
Provide responsive support across social channels where your customers already spend time.
Unified Experience
Ensure consistent service quality regardless of which channel your customers choose.
Give Your Customers The Convenience Of Self-Service
AI-Driven Chatbots
Automated assistance for common questions and issues
Tailored Portals
Customized access points for different customer segments
Knowledge Bases
Comprehensive resources for independent problem-solving
Simplify Troubleshooting With Augmented Reality
Real-Time Visual Inspection
Instantly see what your customers see to identify issues accurately.
Interactive Guidance
Mark areas directly on video feeds to highlight problem areas.
Clear Step-by-Step Solutions
Guide customers through resolution processes with visual cues.
Get Complete Visibility And Real-Time Insights
Shared Customer History
Access complete interaction records across all touchpoints
United Teams
Connect service agents and technicians on one platform
Integrated Processes
Streamline workflows for faster resolution times
Single Data Model
Eliminate silos with unified customer information
Powerful Tools For Exceptional Service
Simplified Ticketing
Streamline issue tracking and resolution with an intuitive ticketing system that prioritizes and routes customer requests efficiently.
Remote Assistance
Provide support from anywhere with powerful remote tools that connect agents directly to customer environments.
Powerful Analytics
Make data-driven decisions with comprehensive reporting and insights into service performance and customer satisfaction.
Enhance Customer Engagement
Exceptional Experience
Delight customers at every touchpoint
Feedback Management
Collect and act on customer insights
Visitor Tracking
Monitor engagement patterns
Project Management
Coordinate complex service initiatives
Make Every Interaction Worthy Of Your Customer's Business
7+
Integrated Apps
Complete service toolkit in one platform
24/7
Support Availability
Always-on service options
100%
Customer Focus
Dedicated to satisfaction
You can also ping us on :+91 913611 3566
or write to us : zoho@zecurebusiness.com
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